Publications

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China Compass Sommer 2020

A practical overview of supply chain resilience decisions European businesses face as they rebalance manufacturing risk and operational costs.

Transport & logistics barometer 1st half 2020

A snapshot of how COVID-19 exposed supply chain vulnerabilities and accelerated infrastructure investment in transport and logistics.

Post Covid-19 Customer Strategy Implications

A practical overview of 15 strategic levers to help companies rebuild and strengthen their business after crisis.

Digitalisierung und Outsourcing im Kundenservice

An overview of how modernisation and outsourced services strengthen customer support during disruption.

Streamlining passenger claims handling for the post-COVID-19 era

An analysis of how workflow automation cuts airline claims processing times and reduces legal costs.

So tickt die Generation Z

A snapshot of how Generation Z's digital-first expectations are reshaping business strategy across healthcare, retail, finance, travel, and entertainment.

Globale M&A Integration Studie 2020

A snapshot of how M&A success now depends on agility and tailored integration approaches as deal complexity rises.

Deutsche Verbraucher kommen vergleichsweise gut durch die Coronakrise

A snapshot of how German consumers adapted their spending and shopping habits during the pandemic and beyond.

Predictive Sales - mit künstlicher Intelligenz Umsatz steigern

An overview of using AI to predict purchase probability and identify upselling opportunities.

Ethical aspects of dynamic pricing

A practical overview of balancing automated pricing with customer expectations through psychological insight.

Best Practice Case Study: The Factory of tomorrow – Die nächste Stufe des Transformationsprozesses von Leadec

A snapshot of how Leadec eliminated service backlogs and improved scheduling efficiency by digitising field service operations.

View Point: Brand Transformation & Communications

A practical overview of adapting brand strategy and communications as customer needs and digital channels reshape market expectations.

Irregularity Management neu gedacht

An operational framework for airlines to convert flight disruptions into revenue opportunities through integrated customer service and efficiency measures.

Blickpunkt Verkehr: ÖPNV in der Coronakrise

An analysis of how public transit operators can stabilise services and secure funding through the pandemic crisis.

Kundenbeziehungen sicher durch die Krise navigieren

An analysis of six strategic levers for protecting customer relationships and revenue during economic crises.

China Compass Frühjahr 2020

A practical overview of managing supply chain disruptions and business continuity as Covid-19 reshapes China's economy.

Kundenbindung in Krisenzeiten stärken

A practical overview of six levers to strengthen customer relationships during challenging times.

Digital Ethics - Orientation, Values and Attitudes for a Digital World

An overview of how companies can build trust in digital transformation through ethical principles and responsible practices.

Working Capital Report 2019/20

An analysis of how companies across Germany, Austria, Switzerland, and the Benelux can unlock €47 billion in trapped working capital through receivables and inventory management.

Der Prüfungsausschuss

A practical reference for establishing and operating an audit committee that strengthens corporate governance and oversight.

Cash for Transformation - Working Capital Trends in the DACH Retail Sector

An analysis of how DACH retailers can unlock €2.3 billion in trapped working capital through operational efficiency.

M&A in the Transport & Logistics Industry (Jan–Dec 2019)

A snapshot of transport and logistics M&A in 2019, showing where deal activity and investor appetite shifted.

Onlineservice - Paketdienste im Vergleich (2019)

A snapshot of how Germany's largest parcel services compare on digital customer experience and where they fall short.

Energiewende und Digitalisierung - Digitalisierte Netzwirtschaft als Baustein gesellschaftlicher Herausforderungen

An analysis of how digitalized network infrastructure and compliance frameworks can support Germany's energy transition.