Streamlining passenger claims handling for the post-COVID-19 era
Publisher:
PricewaterhouseCoopers GmbH Wirtschaftsprüfungsgesellschaft
An analysis of how workflow automation cuts airline claims processing times and reduces legal costs.
Workflow automation reduces passenger claims processing times by over 90 percent
Integrated system connects customer data, flight records, and CRM platforms for streamlined handling
Digitization cuts legal expenses while improving customer satisfaction
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Year:
2020
Language:
English
Pages:
7
File Format:
Abstract
Eine kundenzentrierte, automatisierte Bearbeitung von Passagieransprüchen kann Kostenpotenziale realisieren und Airlines in der Zeit nach COVID-19 unterstützen.