Irregularity Management neu gedacht
Publisher:
PricewaterhouseCoopers GmbH Wirtschaftsprüfungsgesellschaft
An operational framework for airlines to convert flight disruptions into revenue opportunities through integrated customer service and efficiency measures.
Four key dimensions: customer service, operations, IT automation, performance measurement
Reduce complaint handling costs while strengthening customer loyalty
Treat disruption management as strategic opportunity rather than legal obligation
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Year:
2020
Language:
German
Pages:
8
File Format:
Abstract
Wie ein effektives Management von Flugstörungen zum Werttreiber für Passagiere und Airlines werden kann.