Digitalisierung und Outsourcing im Kundenservice
Publisher:
PricewaterhouseCoopers GmbH Wirtschaftsprüfungsgesellschaft
An overview of how modernisation and outsourced services strengthen customer support during disruption.
How AI-powered automation and intelligent routing reduce service volume while maintaining availability
Digital customer interfaces and self-service options that strengthen business resilience during disruption
The balance between automated services and flexible contact centres to improve service quality
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Year:
2020
Language:
German
Pages:
8
File Format:
Abstract
Why modernization and 2.0 services are essential, especially in times of crisis.