Onlineservice - Paketdienste im Vergleich (2019)
Publisher:
PricewaterhouseCoopers GmbH Wirtschaftsprüfungsgesellschaft
A snapshot of how Germany's largest parcel services compare on digital customer experience and where they fall short.
Assessment of six capability areas across websites, apps, and social media of Germany's largest providers
Specific gaps in tracking, delivery windows, and digital support identified across major services
Best practice recommendations from the parcel industry and beyond for digital experience improvement
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Year:
2019
Language:
German
Pages:
26
File Format:
Abstract
Die Erwartungen der Kunden an DHL, DPD, FedEx, Hermes, GLS und UPS sind hoch. Die KEP-Dienstleister können diesen Ansprüchen jedoch nur bedingt gerecht werden.