Energy Analytics Meter-to-Cash

Due to increasing competition and cost pressure, energy suppliers are faced with the task of optimizing their processes. The core process of the energy industry is the Meter-to-Cash process - ranging from meter reading to billing and receivables management. It is a challenge to analyze this complex, cross-departmental process chain in order to create transparency and uncover optimization potential. It is not only difficult to find suitable tools for evaluation, but also process-specific metrics that measure process quality. Customer demands are rising, so that long lead times until billing are increasingly becoming the focus of interest. High invoice quality is necessary to minimize customer contacts with the service center and invoice cancellations and, thus, avoid negative reviews in online portals.