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Billing instance for utilities - the digital billing solution based on powercloud

The cloud based platform to digitise customer-to-cash processes

Key Facts

The billing instance for utilities based on powercloud is our user-friendly SaaS billing solution for digitising and automating your processes:

  • 2 hours to add a new product unit
  • 0 euro for regulatory adjustments
  • 3 clicks to change banking data
  • 3 minutes for a relocation process
  • 6 minutes for a bill adjustment
  • 2 days (maximum) to implement a function

Challenges and opportunities of the digital energy transformation

The energy transformation, advancing digitalisation and rapidly intensifying competition resulting from new digital players with customer-centric products and services are forcing energy suppliers to develop completely new business models. This is where outdated IT systems usually reach their technical limitations, especially when it comes to billing new products or services (e.g. bundled commodity and non-commodity products).

In order for an energy supplier to be able to maintain its position in the market with new products and services in the future, it is necessary to realign its IT according to the most modern IT principles. The energy industry billing instance plays an important role as a digital transformation vehicle.
If digitalisation is actively pursued by energy suppliers, it can be possible to...

...sustainably reduce the cost-to-serve and cost-to-acquire...
...promote customer centricity through a modular billing system in the overall architecture...
...significantly reduce the time-to-market for new products and services.

PwC's intelligent billing solution for energy suppliers

The billing instance for utilities based on the innovative state-of-the-art SaaS technology powercloud contains all business processes and data necessary for the "engine compartment of energy suppliers". powercloud as a leading SaaS platform offers customer-to-cash solutions where all services (e.g. 1st and 2nd level service and support, business process optimisation services (BPO), powerApps as well as the individual market roles supplier, network operator and metering point operator) can be booked separately.  

With our billing instance for energy suppliers, utilities and municipal utilities, and soon also grid and metering point operators, can automate their processes and increase their individual level of digital maturity to ensure maximum customer centricity. As an energy supplier, your company benefits financially from economies of scale of the collective when using the billing instance, regardless of the size of your company. The choice of implementers and service providers remains completely flexible.


Our billing instance for utilities based on powercloud contains, amongst others, the following functionalities:

New customer acquisition
  • Order management
  • Dynamic Pricing
  • Offers and bonuses
  • Price validation
  • Distributor integration
  • Web portal
Market Partner Management
  • Regulatory processes
  • Supplier change
  • Market structure
Market communication
  • CSV
  • XML
  • Web-Service
CRM and Service
  • Contact Manager
  • Contract Manager
  • Service Manager
  • Worklist Manager
  • 360-degree customer perspective
  • Price adjustments
  • Customer portal
  • Customer communication
  • Regulation and compliance
  • Invoice validation
  • Discounts and bonuses
  • Payment service
  • Creation and processing of billable line items
  • Commodity and Non-Commodity
  • B2B and B2C
  • Debt collection
  • Dunning
  • Online and offline payment 
  • Audit and Compliance
  • General ledger integration
  • Sub-book
  • Accounts payable processes
  • Accounts receivable processes

The advantages of the billing instance for energy suppliers

Economic efficiency

By realising economies of scale, your utility company of any size benefits economically from using PwC's billing instance.


As an energy supplier, you have full flexibility in the choice of products and services. Our claim is a fully comprehensive service that you can expand and adapt according to your wishes and requirements. 


By configuring the powercloud, you can implement company-specific requirements and adapt your processes to the powercloud standard.

Just 3 steps to the cloud solution

We offer energy suppliers a comprehensive range of end-to-end services for modern cloud solutions to increase digital maturity.




  • Carrying out strategic assessments to analyse and evaluate the solutions for the individual client
  • Identification of professional, technical and economic decision drivers for the respective solutions
  • Calculation of an indicative business case and a binding offer




  • Support and configuration for the operation of the SaaS solution
  • Onboarding to the powercloud billing solution
  • Implementation of the data migration according to the Minimum Viable Product (MVP) principle
  • Implementation of the SaaS solution (including powerApps)



Operation as a Service

  • Operation of the powercloud instance
  • Service and Support
  • Optional BPO services


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What services does PwC offer in regard to the billing instance for utilities?

PwC considers itself a strategic and implementation-oriented advisor in the energy industry. Accordingly, our services include: A short strategic assessment to evaluate the professional, technical and economic fit of the solution as well as the introduction and operation, migration and support services for the digital solution.

For which utility size is the billing instance for energy suppliers of interest?

The billing instance for utilities is suitable for energy suppliers of any size. The digital solution bundles metering points and thus realises economies of scale. As a result, companies benefit not only economically, but also by increasing their individual level of digital maturity.

Which market functions can be served by the billing instance for energy suppliers?

The billing instance for utilities offers a billing solution for all market roles - supplier, grid operator and metering point operator.

Can the billing instance for utilities also be used in combination with powerApps?

Yes. Generally, our solution offers all the functionalities of the powercloud core. Depending on the customer's requirements, this can be flexibly extended at any time by various powerApps from the powerApp Store of powercloud. In addition, there is the option of using various supplementary services from PwC (e.g. BPO services, support and services).

How long does it take to introduce the billing instance for utilities?

There are different approaches for the introduction of the billing instance for utilities: Greenfield vs. Brownfield. The introduction of powercloud depends on various factors, such as the current product/service portfolio, requirements for target processes, data basis and quality or the IT system landscape (actual and target).

Does the billing instance for utilities fulfill all regulatory requirements for market communication?

Yes. The billing instance for utilities also includes the full range of functions of the powercloud solution in the area of market communication. This means that all requirements for market communication in the SaaS standard are tested and fulfilled in good time before the change comes into force.

In which frequency are updates for the billing instance for utilities released?

The billing instance for utilities is continuously based on the latest development status of the powercloud SaaS standard and therefore represents an "evergreen" solution. Updates are automatically installed twice a week (Tuesdays and Thursdays) by our technology partner powercloud.

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