Enforceable Customer Commitments - Service that pays off
Herausgeber
PWC
Jahr
2013
Sprache
Englisch
Seiten
5
Dateigröße
3 MB
Datei Format
Auszug
The Pattern "Enforceable Customer Commitments - Service that pays off" establishes the basis for a new level of quality regarding the customer relationship. Under the slogan "If it`s not good for you, it's not good for us", a bank pledges to fulfil specific commitments concerning (1) transparency, (2) service level and (3) fees.