Global Digital Operations Study 2018 - Digital Champions

For this 2018 study, we surveyed more than 1,100 executives at global manufacturing companies about their views on digital operations and Industry 4.0. Our goal was to explore the role of Digital Champions and the practices that allow them to outpace competitors. We found that they excel at managing and integrating four critical ecosystems — Customer Solutions, Operations, Technology, and People — each of which represents an array of partners, suppliers, products and services, employees, third-party advisors, factories, outsourcing arrangements, technology, and customers. To Digital Champions, they present vast opportunities for value creation.