Process and defend against demand letters and mass claims automatically
As a company with a large number of customers, the risk of becoming the target of specialised law firms for plaintiffs or legal tech providers increases. The latter enables customers to assert possible claims against your company with just a few clicks – often in the form of lawsuits.
You benefit from a state-of-the-art, technologically efficient solution that greatly accelerates tedious processes.
You keep the settlement and litigation costs of transactions and legal disputes low and avoid dunning costs.
We support you in making correspondence with affected customers transparent and in handling it efficiently.
We (optionally) check all automatically generated documents for you with the utmost care and continuously monitor the Mass Claims Machine.
PwC supports your company in analysing and processing demand letters as well as the defence against mass claims – both in non-cross-border and cross-border proceedings.
Place the process in our hands and reduce the workload of your employees.
per process
For representation in court matters, the statutory fees provided for this activity according to the German Lawyers' Fees Act (RVG) are owed.
Use the Mass Claims Machine as an integrated part of your process structure. We are at your side to advise you.
per process
per process
The introduction of the EU representative action is likely to result in a significantly greater number of lawsuits against companies. This becomes particularly clear when one realises that, according to the Roland Legal Report 2020, the "rational disinterest" currently lies at an average amount in dispute of € 1,840.00. Most consumers would not sue for less than this amount. "Qualified institutions", which collectively sue for the claims of many consumers, do not have this inner hurdle of "rational disinterest" and are likely to pursue even low-value claims in the single-digit range per consumer.
In addition to the pillorying effect of such claims, the considerable (processing) costs associated with mass claims are a risk that should not be underestimated. Therefore, in addition to professional legal defence and often accompanying PR advice, the efficient and cost-saving processing of the numerous procedures is also crucial. Our Mass Claims Machine supports you in this.
Digital legal advice differs from traditional legal advice only in a faster processing speed and lower costs. You simply upload the enquiries or lawsuits you receive to the PwC Engagement Centre using drag-and-drop, and we do the rest. What's more, our dashboards keep you on top of things at all times and you don't have to request status updates by email.
All data transfer and storage is end-to-end encrypted according to the latest standards. The data is stored on servers in Europe. All data centres are certified according to ISO 27001. Do you need more information? Please use the contact form.
For simpler cases such as pre-litigation letters of claim, we achieve considerable efficiency gains and quality improvements from as few as 50 cases compared to conventional, manual processing. The more cases, the greater the efficiency gain and the more precisely the Mass Claims Machine can work.
We pass on a large part of the efficiency gain to our clients. We would be happy to discuss the specific application in your company.
Rule-based processing with the Mass Claims Machine eliminates carelessness or "copy-paste" errors. This significantly increases reliability compared to conventional manual processing. In addition, PwC Legal's lawyers optionally check all drafts before they are sent.
Due to the broad scope of application of the Mass Claims Machine, even beyond litigation, there is a high probability that the tool can also be used in the scenario you have in mind. We would be happy to discuss with you whether the situation in your company is suitable for the use of the Mass Claims Machine.
