Connected Journey Suite
"SAP to Salesforce": Connecting your ecosystems
Your SAP Salesforce Integration Challenge
The seamless and unified user experience on the customer and employee:inside side is the future of the functional IT landscape - especially the close connection of CRM and ERP for a digital platform ecosystem.
Benefits
5x faster time to market
Through the Connected Journey Suite, the integration can be realised five times faster compared to a pure individual integration.
Release of innovation budget
Through fixed prices, innovation budgets can be released for further customising or further innovations in the company.
Reduced complexity
Since all processes have already been preconceived and implemented, employees can focus on individualised adjustments.
Strategic roadmap
Through the alliances with SAP and Salesforce, we always know exactly in which direction we need to develop the product further.
The features of the Connected Journey Suite
The Connected Journey Suite combines the standard functionality of the two market leaders SAP and Salesforce via the Cloud Information Model (CIM) – an open industry standard – as a canonical data model.
The "lead-to-cash-to-care experience" is created through the combined standard functionalities of Salesforce CRM and SAP S/4HANA.
01Harmonisation
The "lead-to-cash-to-care experience" is created through the combined standard functionalities of Salesforce CRM and SAP S/4HANA.
In the Spotlight
The Connected Journey Suite brings together what belongs together
New customer journeys through the connection of SAP and Salesforce
Flexibility
Pricing
Licensing model
The Connected Journey Suite is licensed annually in a subscription model.
€ 30,000
per environment per year
Setup fee
The setup as well as the configuration is carried out by our team of experts in order to connect the two standard systems within the shortest possible time.
- own project team
€ 150,000
one-off fixed setup fee
Your individual offer
If the basic functionalities of the Connected Journey Suite are not sufficient, these can be ordered additionally via on top consulting.
On request
FAQ
What are CRM systems?
Customer Relationship Management (CRM) describes a strategic corporate approach. At its core, it encompasses the systematic design of an organisation's interactions and relationships with potential and also existing customers.
What are ERP systems?
All core processes that are necessary for managing a company are summarised under the term Enterprise Resource Planning (ERP). These include, among others: Human Resources, Manufacturing, Finance, Logistics, Procurement and Services.
What are the advantages of CRM and ERP integration?
The Connected Journey Suite connects Salesforce CRM and SAP S/4HANA ERP in an event-based, end-to-end as well as bidirectional way and thus lays the foundation for a unified platform ecosystem in the digitalisation strategy. The Connected Journeys, e.g. for customers, contacts, opportunities, orders, products and transactions, combine the standards of both providers and use the flexibility of MuleSoft to extend this PwC out-of-the-box connectivity.
How do CRM and ERP systems complement each other?
In the area of digital engagement, two transformations are taking place simultaneously: one for CRM (Customer Relationship Management) and one for ERP (Enterprise Resource Planning). Salesforce and S/4HANA are often combined into a new digital platform ecosystem to engage with customers and make their shopping experience as convenient as possible.
How is data integrated between the ERP and CRM systems?
In the first step, the actual state of the current ERP and CRM solution is examined and, based on this information, the target state of the company's strategic orientation is then documented. Finally, the roadmaps of the two manufacturers and the roadmap of the Connected Journey Suite are superimposed and the delta is worked out. With this information, the system can be incorporated with the functionalities beyond the Connected Journey Suite.