Connected Journey Suite

Customer Relationship Management (CRM) describes a strategic corporate approach. At its core, it encompasses the systematic design of an organisation's interactions and relationships with potential and also existing customers.

All core processes that are necessary for managing a company are summarised under the term Enterprise Resource Planning (ERP). These include, among others: Human Resources, Manufacturing, Finance, Logistics, Procurement and Services.

The Connected Journey Suite connects Salesforce CRM and SAP S/4HANA ERP in an event-based, end-to-end as well as bidirectional way and thus lays the foundation for a unified platform ecosystem in the digitalisation strategy. The Connected Journeys, e.g. for customers, contacts, opportunities, orders, products and transactions, combine the standards of both providers and use the flexibility of MuleSoft to extend this PwC out-of-the-box connectivity.

In the area of digital engagement, two transformations are taking place simultaneously: one for CRM (Customer Relationship Management) and one for ERP (Enterprise Resource Planning). Salesforce and S/4HANA are often combined into a new digital platform ecosystem to engage with customers and make their shopping experience as convenient as possible.

In the first step, the actual state of the current ERP and CRM solution is examined and, based on this information, the target state of the company's strategic orientation is then documented. Finally, the roadmaps of the two manufacturers and the roadmap of the Connected Journey Suite are superimposed and the delta is worked out. With this information, the system can be incorporated with the functionalities beyond the Connected Journey Suite.