Customer-centric-Banking - The new easy way to bank
Publisher
PricewaterhouseCoopers GmbH Wirtschaftsprüfungsgesellschaft
Year
2013
Language
English
File Size
1 MB
File Format
application/zip
Abstract
A “customer-centric bank” is one that reorganises the traditional retail distribution model to provide for a number of physical and virtual points of contact to provide a seamless, fully integrated and adapted-to-context customer experience based on a truly customer-centric platform.