Efficient solution for your Passenger Claims Management
In air travel, overbookings, delays, flight cancellations, rescheduling and missed connecting flights can often occur. In particular, Regulation (EC) No. 261/2004 grants extensive compensation rights to flight passengers. As an airline with a large number of flights and passengers, the risk of becoming the focus of specialised law firms or legal tech providers increases.
90 %
Our solution significantly reduces the lead time for claims processing. With our solution, you only pay for the processing when you use it (variable costs instead of fixed service fees).
100 %
You can rely on every decision being in line with the latest judgments of the European Court of Justice. In the event of a legal dispute, our PwC attorneys will represent you in court throughout Europe, upon your request.
Achieve a fast, easy and transparent claims handling process through optimised Passenger Claims Management. This way, you gain the trust and loyalty of your flight passengers.
Claims from airline passengers in all forms (web forms, emails, letters, and requests from claims agencies such as Flightright, EUclaim, or AirHelp) can be automatically imported into the compensation management software.
Place the process in our hands and reduce the workload of your employees.
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For representation in court matters, the statutory fees provided for this activity according to the German Lawyers' Fees Act (RVG) are owed.
Use the Automated Processing Solution for Airlines as an integrated part of your process structure. We are at your side to advise you.
per process
per process
Digital legal advice differs from traditional legal advice only in a faster processing speed and lower costs. You simply upload the enquiries or lawsuits you receive to the PwC Engagement Centre using drag-and-drop, and we do the rest. What's more, our dashboards keep you on top of things at all times and you don't have to request status updates by email.
All data transfers and storage in the automation software for airlines processes are encrypted using the latest security standards, ensuring end-to-end encryption. The data is stored on servers located in Europe. All data centres are ISO 27001 certified. Do you need more information? Please use the contact form.
For similar demand letters or lawsuits, including those generated by legal tech companies, we achieve efficiency gains of up to 90% and significant improvements in quality compared to traditional manual processing, starting from 50 cases. The more cases there are, the greater the efficiency gains, and the more precise the Automated Processing Solution can operate.
The rule-based processing with our legal tech solution for airlines eliminates errors due to carelessness or "copy-paste" mistakes. This significantly increases reliability compared to traditional manual processing. Additionally, our attorneys review and ensure the accuracy of the processed claims.
Due to the modular structure and broad compatibility of the Automated Processing Solution with other systems, there is a high probability that our compensation management software can be used in the scenario you have in mind. We are available for consultation and can discuss with you whether the Automated Processing Solution is suitable for implementation in your company.
