Field Service Enabler

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Rethinking customer service – technologically in a holistic system that manages all requests and orders efficiently and digitally. Today, the field service industry faces challenges like price pressures, aging equipment, evolving user bases, and competitive markets. In this outcome-driven environment, digital technology offers a lifeline.

Whether asset management, service orders or employee assignments – based on our field service-specific process framework, we help our customers to create a unified, digital service solution. This is the prerequisite for today's excellence in field service. Over time, our PwC experts led transformative projects, refining project governance, data architectures, and customer journeys. This led to the Field Service Enabler (FSE), a pre-configured toolbox expediting service centers into centers of excellence. FSE, built on Salesforce, enhances user experiences, offering agile process flows and various benefits. From our experience, any company can begin their journey to an advanced field service solution in just 50 days. Our whitepaper explores redefining customer service through the Field Service Enabler. Read the full whitepaper for an in-depth FSE advantage understanding.

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