Enforceable Customer Commitments - Service that pays off

Enforceable Customer Commitments - Service that pays off

The Pattern "Enforceable Customer Commitments - Service that pays off" establishes the basis for a new level of quality regarding the customer relationship. Under the slogan "If it`s not good for you, it's not good for us", a bank pledges to fulfil specific commitments concerning (1) transparency, (2) service level and (3) fees.


  • PublisherPWC
  • LanguageEnglish
  • Pages5
  • Publication date2013

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