“There is still a lot of potential for German banks to improve efficiency in loan processing,” exclaims Georg Kroog. He advises financial service providers in the areas of strategy and operations for PwC. In the study “Efficiency of Credit Lending Processes in German Banks” Kroog and his colleagues conclude that while institutions are reacting in the right way to new challenges, especially by implementing process optimisation to deal with greater workloads and improving their advising services to meet consumer-protection regulations, there is still room for increased efficiency.