Since COVID-19 consumer behavior and the expectations of customers and suppliers have changed radically. Consumers are increasingly shifting their purchasing decisions to digital channels: The challenge for businesses is to synchronize these different touchpoints to deliver seamless customer experiences in a connected portal. In this whitepaper, you will learn how PwC can help you implement a "Digital Experience Portal" for internal and external stakeholder collaboration. At the same time, you will get an overview of how you can transfer your existing processes, personas and data into a 360-degree customer portal.