Differentiated Service Experience - Smart & Video ATMs
Publisher:
PricewaterhouseCoopers GmbH Wirtschaftsprüfungsgesellschaft
An overview of how smart and video ATMs enable banks to handle routine transactions while preserving customer relationships through remote assistance.
Handling 85% of branch transactions through smart and video ATM technology
Freeing branch staff from routine work to focus on higher-value sales and advisory services
Extended service hours and real-time feedback collection to enhance service delivery continuously
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Year:
2015
Language:
English
Pages:
5
File Format:
Abstract
Retail banks are currently seeking to shed traditional ATM constraints and humanise the customer experience across multiple touchpoints. This Pattern examines how the next generation ‘smart and video’ ATMs will contribute to this process.