Digital Store
| Herausgeber: | PwC |
| Sprache: | Englisch |
| Seiten: | 5 Seiten |
| Erscheinung: | Januar 2013 |
Enforceable Customer Commitments - Service that pays off
The Pattern "Enforceable Customer Commitments - Service that pays off" establishes the basis for a new level of quality regarding the customer relationship. Under the slogan "If it`s not good for you, it's not good for us", a bank pledges to fulfil specific commitments concerning (1) transparency, (2) service level and (3) fees.