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Enforceable Customer Commitments - Service that pays off
Herausgeber: PwC
Sprache: Englisch
Seiten: 5 Seiten
Erscheinung: Januar 2013

Enforceable Customer Commitments - Service that pays off

The Pattern "Enforceable Customer Commitments - Service that pays off" establishes the basis for a new level of quality regarding the customer relationship. Under the slogan "If it`s not good for you, it's not good for us", a bank pledges to fulfil specific commitments concerning (1) transparency, (2) service level and (3) fees.